No more “Who replied?” confusion
Give every incoming thread a clear owner so teammates instantly know who is handling it.
Shared Email Software for Teams
Manage shared mailboxes in one secure workspace. Support company-domain email hosted on Google Workspace, Microsoft 365, or other providers. Assign owners, prevent duplicate replies, and keep a full audit trail—no shared passwords required. Email content is not stored in our system, sensitive data is encrypted, and sign-in enforces MFA.
Assign & track every conversation
Prevent duplicate replies
No email-content storage + MFA access
Why teams need a shared email
Shared mailbox management works best when ownership, visibility, and follow-up are built into your workflow.
Clear ownership and status
Assign, reassign, and track progress across support, sales, and operations without guesswork.
Follow-ups that don’t slip
Use reminders and task workflows to ensure every customer email gets a timely response.
Compliance-ready audit trail
Keep a complete log of assignments, replies, and actions for accountability and reviews.
Works with your existing email
EmuInbox supports company-domain email hosted on Google Workspace, Microsoft 365 / Office 365, and other email providers. Need a custom setup? Contact us and we’ll evaluate integration options with your team.
Built for real team workflows
Support inbox (support@)
Triage and resolve inbound support tickets with clear ownership, contact records, and internal collaboration context.
Sales inquiries (sales@ / info@)
Route leads quickly, avoid duplicate outreach, and keep follow-up details organized with contact records and todos.
Billing & finance (accounts@)
Track approvals, billing questions, and stakeholder handoffs with todos, contact history, and an audit-ready activity timeline.
Feature highlights for shared mailbox management
Built to help teams move faster, stay aligned, and keep customer communication secure across every shared email.
Team collaboration without chaos
Assign ownership, leave internal context, and keep every shared email conversation moving with clear responsibility.
No password sharing required
Teammates use their own accounts to access shared mailboxes securely with role-based permissions.
Security and audit readiness
Email content is not stored by the system, sensitive metadata is encrypted at rest, sign-in enforces MFA, and files are hosted on reliable cloud infrastructure such as AWS and Azure.
Consistent email signatures
Standardize team signatures across shared email inboxes while allowing role-based variations when needed.
Smart classification
Categorize and prioritize incoming mail faster so high-impact conversations are handled first.
Sender and company context
See communication history and sender details in one place before your team replies.
Contact record management
Maintain shared contact profiles, notes, and tags across support, sales, and finance workflows.
Task and follow-up tracking
Turn emails into owned tasks, set reminders, and reduce missed follow-ups across teams.
Automated workflows
Coming soon
Use rules and workflow automation to route shared mailbox traffic to the right owner faster.
Trusted by growing teams
Rachel Kim
Head of Support, Nimbus Commerce
"We moved our support@ workflow into EmuInbox and immediately reduced duplicate replies across shifts."
Daniel Ortiz
Sales Operations Manager, Brightlane
"Ownership and visibility in our sales@ inbox got much clearer. Everyone sees status without pinging each other."
Ivy Chen
Finance Lead, Northbay Labs
"For accounts@, the audit trail is a big win. We can review exactly who handled each billing thread and when."
Choose the Right Plan for You
Flexible pricing models to meet the needs of enterprises of different sizes
Free Plan
$0Free-
- 1 login user
- 1 shared mailbox per organization
- Two-factor authentication
- Sender scanning
- Customer-associated email display
- Manage 200 customers per organization
- File storage: 2GB
- Todos: 500
- Calendar
- Contact records: 2,000
Basic Plan
$19.9Per user/month$215 per user/year, 10% off
- Login users as purchased
- 5 shared mailboxes per organization
- Two-factor authentication
- Sender scanning
- Customer-associated email display
- Manage 2000 customers per organization
- File storage: 10GB /per user
- Todos: 10,000 /per user
- Calendar
- Contact records: 20,000 /per user
- Custom signature
- Shared mailbox permission control
- Email support
Recommended
Pro Plan
$29.9Per user/month $320 per user/year, 11% off
- Login users as purchased
- 5 shared mailboxes per organization
- Two-factor authentication
- Sender scanning
- Customer-associated email display
- Manage 5000 customers per organization
- File storage: 20GB /per user
- Todos: 20,000 /per user
- Calendar
- Contact records: 50,000 /per user
- Custom signature
- Shared mailbox permission control
- Priority technical support
Custom Plan
Custom-
- Custom login users
- Custom shared mailboxes
- Two-factor authentication
- Sender scanning
- Customer-associated email display
- Custom customer capacity
- Custom file storage
- Custom todo volume
- Calendar
- Contact record
- Custom signature
- Shared mailbox permission control
- Workflow integration
- Custom feature development
- On-premises deployment option
- Dedicated technical support
| Feature Comparison | Free Plan | Basic Plan | Pro Plan | Custom Plan |
|---|---|---|---|---|
| Number of login users | 1 | As purchased | As purchased | Custom |
| Number of shared mailboxes | 1 | 5 | 5 | Custom |
| Two-factor authentication | 🟢 | 🟢 | 🟢 | 🟢 |
| Sender scanning | 🟢 | 🟢 | 🟢 | 🟢 |
| Customer-associated email display | 🟢 | 🟢 | 🟢 | 🟢 |
| Customers | 200 | 2000 | 5000 | Custom |
| File storage | 2GB | 10GB /per user | 20GB /per user | Custom |
| Todo | 500 | 10,000 /per user | 20,000 /per user | Custom |
| Calendar | 🟢 | 🟢 | 🟢 | 🟢 |
| Contact record | 2,000 | 20,000 /per user | 50,000 /per user | 🟢 |
| Custom signature | ❌ | 🟢 | 🟢 | 🟢 |
| Shared mailbox permission control | ❌ | 🟢 | 🟢 | 🟢 |
| Workflow integration | ❌ | ❌ | ❌ | 🟢 |
| Custom feature development | ❌ | ❌ | ❌ | 🟢 |
| On-premises deployment option | ❌ | ❌ | ❌ | 🟢 |
| Technical support | ❌ | Priority | Dedicated |
Flexible Annual Billing
Billed annually with exclusive discounts
We offer an annual billing model with discounted rates to help you control costs flexibly.
- Annual payment, flexible plan management
- Annual discounts
- Plan changes take effect immediately
Security Guarantee
Enterprise-grade security standards
All plans include enterprise-grade security to fully protect your data.
- SSL encrypted transmission
- Isolated data storage
- Supports two-factor authentication
FAQ
How does EmuInbox help teams avoid missed or duplicate replies?
EmuInbox adds assignment, ownership status, todos, and contact records to shared mailbox handling so every conversation has a clear owner and follow-up path.
Do users need to share mailbox passwords?
No. Teammates can collaborate without sharing mailbox passwords, using individual access controls and role-based permissions.
Which email environments are supported?
EmuInbox supports company-domain email hosted on Google Workspace, Microsoft 365 / Office 365, and can evaluate other providers based on your setup.
What company-domain IT services can you provide?
We can support domain registration, website design, company-domain email setup and management, plus website deployment and maintenance services.
Can you help with company-domain onboarding and operations?
Yes. We can assist with initial setup and ongoing operations, including domain, mailbox, and website-related service workflows.
How does EmuInbox protect sensitive data?
EmuInbox does not store users' email content. Sensitive information is encrypted at rest, user login enforces MFA, and files are hosted on high-reliability cloud platforms such as AWS and Azure.
IT services for company-domain operations
Beyond shared email collaboration, we can support your company-domain setup from registration to ongoing operations.
Domain registration support
Help your team register and manage company domains with clear ownership and renewal planning.
Website design services
Provide practical company website design aligned with your brand, messaging, and customer journey.
Company email setup & management
Set up and maintain company-domain email accounts, including mailbox configuration and policy guidance.
Website deployment & maintenance
Deploy and maintain company websites with routine updates, operational checks, and infrastructure support.
EmuInbox: Making Enterprise Email Collaboration More Efficient and Secure
EmuInbox was founded by a group of technical experts dedicated to optimizing enterprise collaboration experiences, aiming to provide organizations with a one-stop shared email management and team collaboration platform. We believe that good collaboration starts with standardized, efficient, and secure email management.
Vision
Build an intelligent, secure, and efficient enterprise email collaboration ecosystem
Mission
Simplify communication through technology, improve efficiency through collaboration